Stethoscope

Welcome To The Hawthorns Surgery Website

Whether you are a current patient or just looking in from elsewhere,  we hope you will find the information on this web site  useful. We aim to offer the families in our care a high quality service and hope that this web site helps you to get the best from the practice

As Charter Mark winners in both 1995 and 1998 our vision continues to be the provision of a patient centred service with the emphasis on the "total patient experience". As an organisation we will continually question the way we provide services to ensure that we do not miss the opportunity to improve. Patients are invited to complete our online survey

Everyone at the surgery is keen to do their best to provide the highest standard of care. However, the practice offers informal in-house procedure to deal with complaints about the service. If you wish to make a complaint or have any suggestions about the surgery or the service we offer please contact Mrs. Janet Marjoram, Practice Business Manager, either directly by telephone, letter or by e-mail if you prefer.

Our complaints procedure meets national criteria. Leaflets are available upon request from the receptionist